Shipping & Freight Policy
Shipping Overview
H&A Transmissions ships remanufactured Honda and Acura transmissions nationwide to professional repair facilities, transmission shops, and authorized distributors.
Commercial deliveries only (no residential delivery unless pre-approved)
Shipments are palletized and banded for freight transport
Tracking information is provided once the unit ships
FREE DELIVERY for Southern California
Freight Carriers
We ship primarily via LTL (Less-Than-Truckload) freight carriers selected based on destination, transit time, and reliability.
Carrier selection is at H&A’s discretion unless otherwise arranged
Expedited freight options may be available upon request
International shipping available only by prior approval
Freight Charges
Freight charges are quoted at the time of sale
Shipping costs may vary based on:
Destination
Delivery requirements (liftgate, limited access, etc.)
Freight charges are non-refundable once a shipment has left our facility
Delivery Requirements
To avoid delivery issues or refused freight, customers must ensure:
Valid commercial delivery address
Facility is open during normal business hours
Proper equipment available to unload (forklift or dock)
Liftgate service must be requested at the time of order. Additional charges may apply.
Receiving & Inspection Policy
All shipments must be inspected immediately upon delivery.
Upon Delivery:
Inspect pallet and packaging before signing
Note any visible damage or shortages on the carrier’s Bill of Lading (BOL)
Take photos if damage is present
Failure to note damage at delivery may void freight claims.
Freight Damage Claims
If damage is discovered:
Note damage on the BOL before signing
Take clear photos of the pallet, packaging, and damaged area
Contact H&A Transmissions within 24 hours of delivery
H&A will assist with the freight claim process but is not responsible for carrier-caused damage unless properly documented.
Core Return Shipping
Core return shipping will be scheduled by H&A when ready
Cores must be properly drained, palletized, and secured
Improperly packaged cores may be refused or subject to additional fees
Refer to the Core Return Policy page for full details.
Refused or Undeliverable Shipments
If a shipment is refused or undeliverable due to:
Incorrect address
Closed facility
No unloading capability
The customer is responsible for all additional freight charges incurred.
Shipping Lead Times
- Standard shipping lead times are provided at time of order
- Transit times are estimates and not guaranteed
- Weather, carrier delays, or force majeure events may affect delivery timelines
Questions or Special Shipping Requests
- For special shipping needs, expedited freight, or delivery questions:
- 📞 Contact H&A Transmissions Customer Support